Business Relations:
Since a Flight Support Services organization operates on a global front, there are several details that need to be maintained such as Information for over 20,000 airports, thousands of FBOs/handlers, hotels, catering companies, and more. The challenge is to know “Who is who?” at different locations in order to enable faster processing of requests. Business Relations is one of the key features in the solution that helps define the relationship with the business contacts. In order to process the request from a Customer, the operations should have quick access to the list of vendors by service type, handling agents, into-planes, fbo, civil aviation authorities, etc from around the globe. System identifies each contact by the associated business relation which equips the operations to process the requests faster without resorting to manual and time consuming ways of identifying the same.
Aircraft Management:
In order to process trip requests from customers, it is mandatory to know the details of Aircraft that will operate the trip. Significant amount of time can be saved if the Aircraft database is managed and the specifications along with the aircraft certificates are verified periodically. AX Flight Support helps maintain the Aircraft master with the specifications and the related certificate details. While processing a trip request, the system does a real time verification of the certificate validity and the other specifications and prompts the user in case of expired/ missing details.
Trip Management:
One of the biggest challenges faced by the current flight support industry is when a trip request is received from customer, each type of service is processed by different teams by creating different Purchase Orders, and a lot of time is taken in manual consolidation of the Customer Brief for the service confirmations.
AX Flight Support provides a fully integrated, comprehensive means to capture the Trip details in the system, including Fuel and Non Fuel (Clearance, Dispatch, Handling and Travel) requests. This feature helps to manage all the service requests under a single trip with minimal cycle turnaround time.
Communication Management:
A flight may operate over different countries across the globe. And each of these regulatory authorities (CAA) will have a unique communication requirements/ formats required.
AX Flight Support sets an entirely new standard for automated and personalized communication by providing an easy-to-use interface for defining the rules and the templates for communication. AX Flight Support provides automated system triggers that matches the best rule and sends personalized communication to the preferred contacts defined in the system.
Advance Fuel Management:
The major challenge in the fuel management is to provide a competitive pricing accommodating the frequently updated fuel schemes.
AX Flight Support allows creation and management of fuel schemes, vendor agreements and customer agreements for different locations. The system provides a pricing simulator which equips the user to evaluate the pricing options along with the currency and unit of measure conversion factors. Additionally, the module also covers fuel tender management and spot quotations to customers
Customer Relationship Management:
As the world grows smaller and more complicated, technology plays an important role enabling a business to understand and effectively engage their customers. By aligning the organization around what matters most, companies will be able to drive greater success and engagement with the customers. AX Flight Service along with CRM module, would enable the organization to unite their marketing, sales and service teams with the insights they need to deliver such amazing customer experiences.
Financial Management:
The solution supports multiple languages and currencies, while managing currency exchange rate adjustments and helping meet accounting requirements in different countries. AX Flight Support is tightly integrated to the AR and AP modules, with the prices being automatically fetched from the agreements along with the Fees and Taxes that are applicable. The solution also has a credit control mechanism whereby the trip is validated against the exposure and then if exceeding the limit, the request goes through an approval workflow.